NATIVE APP | PAYMENT PROCESSING
Nissan's outdated web payment app was causing frustrations and payment errors. It was leading to a high number of customer service calls.![]()
My Role
I led the design thinking, UX development, and guided visual design and copy.
Highlight:
Our design targeted the top points of friction driving the most calls.
Streamlined interface that functions seamlessly and intuitively
2-clicks payment completion (reduced from 9 clicks) ︎︎︎
Single SwipePay ︎︎︎
Smart Payment Edits ︎︎︎
OS Integration
After launching the new app there was a 36% decrease in calls regarding online payments.
When designing the app we utilized a design system allowing us to quickly deploy a version for the Infiniti brand.
